FAQ of Router

Date: 2014-01-17   Hits:901

1、 I can’t enter into the config web page.

--Please check if the default IP of Router has been changed, if it has, use the changed IP to enter config web page, and if you forget the user name and password, you can press RESET to go to factory default(Default IP of F3X23:, Default IP of F3X33 and F4X33 :

2、 I can’t ping the router although it shows online.

--Check if the gateway of PC is IP of F3X23 :, Default IP of F3X33 and F4X33 :

--The IP address of DNS server is filled in onPC?

--PC should be configured as auto gain IP

--Keep online fuction shall be available

3、 Router works well for sometime, but fails to recover after drop off line.

--Run out of the charge of SIM Card?

--Check if the signal of wireless network is good enough.

--You can check out the problem with log file of router.

4、 Router works well, but “Alarm” is lighting.

--Please check if the antenna is tightly fastened, or put the antenna to where signal is good enough, such as near window, or outside.

5、 What shall I do to makethe router online.

--Insert the SIM/UIM card that data functionis available.

--Fasten the antenna well.

--Connect RJ45 cable, and power on the router

--Change the PC into auto gain IP address

--After router shows online, you can use it for accessing internet.

--Go to our website or contact us for manual.

6、 I have inserted the SIM/UIM card, and fasten the antenna, but router can’t be online.

--Please confirm if data function of SIM/UIMis available?

--The SIM/UIM Card is inserted well with SIM Card holder?

--The status of your local wireless network is good enough?

--Please send us the log file for evaluation

7、 Why WIFI is unavailable?

--Normally, the effective coverage range for WIFI is 100 meters, and ideal coverage is 60 meters without any obstacle, so please make sure the distance between PC and WIFI shall be less 60 meters without obstacle.

8、 How many VPN does yourrouter have?

--Our VPN routers act as client, including PPTP, L2TP, IPSEC and GRE, and you can choose different VPN in accordance with your application.

9、 What application your router have been used for?  Are there any special environment requirement for the on-site?

--Our routers are all industrial grade, which have been widely used for weather, oil, finance, power, ATM, Kisok and POS,etc.  The power supply of on-site shall be available and steady, meanwhile, it shall be water-proof and lightning protection; in addition, the coverage of wireless network shall be good enough for router.

10、Can you customize the router as we requested?

--OEM and ODM are both welcome, but it may need MOQ.

11、I fail to set up the IPSEC tunnel with yourrouter and our VPN server

--Please contact our technical engineer to assist you for test.